How cancellations, free re-washes, damage claims and refunds work for laundary.online, operated by STAGE-X.
You can cancel a pickup free of charge at any time before our pickup executive reaches your address. The ₹50 slot-booking advance is refunded in full if you cancel before pickup. Once garments have been collected and handed to a partner facility for processing, the order cannot be cancelled.
If we cannot complete a pickup or delivery in the booked slot, we will offer you the next available slot. If you would rather not reschedule, we refund anything you have prepaid, including the ₹50 advance.
If you are not happy with how an item was cleaned or pressed, tell our customer care within 24 hours of delivery. We will collect it and re-wash or re-press it at no extra cost.
If an item is damaged or lost while in our care, report it within 24 hours of delivery with photos and your order number. After verification, we reimburse up to 5 times the cleaning charge for that item (capped at a maximum of ₹2,000 per order), or another amount agreed with you, within 5 business days. We are not responsible for damage caused by an item's existing defects, weak fabric, non-colourfast dyes or care-label instructions that were not declared at pickup (see our Terms of Service).
Approved refunds for online payments are initiated within 3 to 5 working days, back to the original UPI, card, net-banking or wallet used. Your bank may take a few more days to show the credit.