Terms of Service

1. Introduction & Acceptance

Welcome to laundary.online, an online doorstep laundry and dry-cleaning aggregation platform owned and operated by STAGE-X (Sole Proprietorship, Udyam Registration: UDYAM-WB-13-0171146). By accessing our website, booking a pickup, or using our services, you agree to be bound by these Terms of Service.

2. Aggregator Platform Model

laundary.online is a technology aggregation platform. Washing, dry cleaning, ironing, and garment care operations are performed by independent, verified commercial laundry facilities and dry cleaners. Appointment bookings, rider logistics, advance slot scheduling, customer care, complaints, and refunds are managed directly by STAGE-X.

3. Pickup, Inspection & Delivery

• Slot Scheduling: Customers select a convenient date and time window for doorstep garment pickup.
• Count & Tagging: Our pickup executive conducts an initial piece-count verification at your doorstep. Detailed fabric condition and stain inspection occurs at the partner processing facility.
• Turnaround Time: Standard orders are processed and returned within 48 to 72 hours. Express services are returned within 24 hours where available.

4. Pricing, Slot-Booking Advance & Payments

• Advance Booking Fee: A nominal advance payment of ₹50 is collected online to confirm your pickup slot and dispatch logistics. This amount is adjusted in full against your final cleaning bill.
• Final Billing: Final invoicing is calculated based on actual item count, weight, and chosen service tiers (Wash & Fold, Wash & Iron, Dry Clean).
• Payment Processing: Online transactions are processed securely via authorized payment aggregators (UPI, Credit/Debit Cards, Net Banking). Applicable GST (18%) is included or billed as per statutory norms.

5. Garment Care, Exclusions & Limitations

• Customers are required to check all pockets and remove valuables, cash, jewelry, and pens prior to handover. STAGE-X and partner facilities accept no liability for personal items left in garments.
• We adhere to manufacturer care labels where present. Items requiring special treatment (leather, pure silk, heavily embellished designer wear, fragile vintage items) must be explicitly flagged during booking.
• We are not responsible for pre-existing tears, color fading due to age, weak seams, shrinkage resulting from previous improper wash, or color bleeding caused by non-colourfast dyes.

6. Quality Guarantee & Liability Cap

• Free Re-Wash: If you are dissatisfied with any cleaned garment, notify us within 24 hours of delivery for a complimentary re-wash or re-press.
• Loss or Damage Reimbursement: In the rare event of lost or damaged items while under our custody, compensation is determined up to 5 times the individual cleaning charge, capped at a maximum of ₹2,000 per order, subject to verification and proof of purchase.

7. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of India. Any disputes arising out of or related to these terms shall fall under the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.