Operated by STAGE-X · Last updated: October 2026
1. Overview
STAGE-X (Sole Proprietorship, Udyam Registration: UDYAM-WB-13-0171146) respects your privacy and is committed to protecting the personal data of all users of laundary.online. This Privacy Policy details our data practices in compliance with the Digital Personal Data Protection Act (DPDP Act) and the Information Technology Act, 2000.
2. Information We Collect
- Contact Details: Your name, mobile phone number, and email address for account identity, OTP verification, and order communications.
- Delivery Address: Flat, apartment, street address, and GPS coordinates provided for doorstep pickup and return dispatch.
- Transaction Information: Order numbers, service dates, selected item counts, invoice totals, and payment status. We do not store credit card numbers, CVVs, or UPI PINs on our servers.
- Communications: Customer service queries, WhatsApp messages, feedback ratings, and service preferences.
3. Purpose of Data Processing
We process your personal information strictly for legitimate business purposes:
- Dispatching pickup and delivery executives to your accurate address.
- Generating accurate digital invoices and applying promotional coupons.
- Sending transactional notifications, pickup updates, and delivery confirmations via SMS and WhatsApp.
- Handling customer service requests, garment quality reviews, and processing refunds.
- Preventing fraudulent bookings and unauthorized access to your account.
4. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal data. We only share necessary information with trusted operational partners under strict confidentiality agreements:
- Logistics & Facilities: Partner laundry facilities and delivery riders receive your name, address, and contact number strictly for order execution.
- Payment Gateways: Secure transaction handoffs via PCI-DSS compliant payment aggregators (e.g., Razorpay) for advance fee collection and billing settlement.
- Cloud & Infrastructure: Encrypted hosting providers and communication relays (Cloudflare, transactional SMS providers).
- Legal Authorities: Where required by valid legal process, court orders, or government regulations under Indian law.
5. Data Security & Retention
We implement industry-standard administrative, physical, and technical security safeguards (including HTTPS/TLS encryption) to protect your personal information. Your account and order data is retained only as long as necessary to provide ongoing services, resolve disputes, or satisfy statutory tax and financial reporting requirements.
6. Your Privacy Rights
You have the right to review, update, or request the deletion of your personal data stored with us, subject to operational retention required for pending orders or tax compliance. To make a request, contact our privacy desk.