Cancellation & Refund Policy

Booking / Platform Fee (₹50)

The ₹50 paid online at the time of booking is a non-refundable platform fee. Once the booking is confirmed, this fee will not be refunded, whether the pickup is cancelled, rescheduled or missed.

Laundry and dry-clean charges are calculated after pickup as per the rate card and are separate from this fee.

2. Order Cancellations Post-Pickup

Once our rider collects your garments and an order receipt is issued:

• Before Washing Cycle Begins (within 4 hours of pickup): You may cancel your order before sorting and washing has commenced. Your clothes will be safely returned to your doorstep on the next delivery route. A nominal ₹50 return transit fee applies, and any prepaid charges will be 100% refunded.
• After Washing or Dry Cleaning Has Commenced: Once clothes have entered chemical wash or dry cleaning machinery, orders cannot be cancelled due to irreversible processing and utility consumption.

3. Refund Timelines & Payment Methods

All approved refunds for booking fees or pre-processing cancellations are issued directly by STAGE-X through authorized banking channels (Razorpay):

• UPI & Net Banking Refunds: Credited back to the originating bank account within 24 to 48 banking hours.
• Credit & Debit Cards: Credited back to the issuing card within 5 to 7 business days, depending on bank processing cycles.

All refunds are credited back strictly to the original source account from which payment was made.

4. Rider Non-Arrival or Missed Slots

In the unlikely event that our logistics rider fails to arrive at your address within the scheduled pickup window without prior notice, your ₹50 advance reservation will be 100% refunded immediately, or you may choose to reschedule with priority zero-fee dispatch.

5. 48-Hour Quality & Re-Wash Guarantee

We inspect every garment before packaging. However, if any removable stain remains or if pressing is substandard, notify us within 48 hours of delivery. We will collect the garment, re-wash or re-press it, and deliver it back to your doorstep at zero extra charge.

6. Refund Support & Helpdesk

To request a cancellation or inquire about an active refund status, contact our support desk with your booking or order ID:

STAGE-X (laundry.online Refund Desk)
Office: 2nd Floor, No. 235, 13th Cross Road, Binnamangala, Indiranagar 2nd Stage, Bengaluru, Karnataka 560038
Email: connect@laundary.online
Hours: Every day, 6:00 AM – 7:00 PM IST
WhatsApp: +91 78922 40243