Legal & Transparency

Delivery Policy

Operated by STAGE-X · Bengaluru · Last updated: October 2026

These policies apply to laundary.online, operated by STAGE-X (sole proprietorship), 2nd Floor, No. 235, 13th Cross Road, Binnamangala, Indiranagar 2nd Stage, Bengaluru 560038. Contact: connect@laundary.online.

1. 100% Free Doorstep Pickup & Delivery

laundry.online provides complimentary doorstep collection and delivery across all our active operational cities. There are zero pickup charges, zero drop-off convenience fees, and no minimum order penalties on standard routes.

2. Turnaround Times by Service

Service Category Standard Turnaround Express Rush Option
Wash & Fold (Per Kg) 48 – 72 Hours 24-Hour Express Guaranteed
Wash & Steam Iron (Per Kg) 48 – 72 Hours 24-Hour Express Guaranteed
Eco Dry Cleaning (Per Piece) 48 – 72 Hours Subject to fabric complexity
Steam Pressing Only 24 – 48 Hours Same-day / 24-hr rush available
Blankets, Quilts & Heavy Curtains 72 Hours Standard industrial extraction cycle

3. Doorstep Digital Weighing & Handover

Our verified logistics rider arrives equipped with a calibrated digital hanging scale. Clothes are weighed in your presence, and a digital receipt reflecting the exact kilogram weight is shared to your phone immediately. This guarantees total transparency with zero billing discrepancies.

4. Protective Packaging Standards

Finished garments are returned in high-grade, moisture-proof, hygienic garment packaging. Formal shirts, suits, blazers, and delicate sarees are delivered on hangers inside protective covers to maintain crisp crease-free presentation.

5. Delivery Coordination & Absence Protocols

Prior to delivery dispatch, our team sends an automated SMS/WhatsApp notification. If you are unavailable during your scheduled delivery slot, our dispatch fleet will coordinate an alternate delivery window at zero rescheduling penalty.

6. Gated Communities & Security Verification

Our riders carry official company identification and corporate credentials. For gated high-rise condominiums using gate-pass applications (MyGate, NoBrokerHood), customers are requested to authorize rider entry upon notification from the security gate.

7. Delivery Inquiries & Status Tracking

For questions regarding your active delivery, email connect@laundary.online or message us on WhatsApp at +91 78922 40243 with your order ID.